Genki Reviews

My partner and I are long-term digital nomads living in SE Asia, and we both have Genki Explorer insurance. So far the service has been incredible and the payouts are quick, easy, and reliable. I spoke with an employee named Ricardo who has helped me with my last few questions about coverage (was as easy as sending him an email) and within 10 minutes, he responded to all of my requests. Highly recommend this insurance!

March 2024 by Sam D from Vietnam

Extremely easy to claim, very clear pricing and the best customer support I've ever experienced. If you have a question, you'll get an answer in a matter of minutes on Discord. Extremely clear, really really fast. I keep recommending this service to anyone who travels abroad or is living outside of their home country.

Big shoutout to Pedro for providing world-class support to customers.

March 2024 by João Araújo in Portugal

We've had a first-hand experience of Genki's great and timely service. Our 18-month old boy recently had an accident where he fell off his high chair and we needed to bring him to the hospital because of continuous vomiting. As you can imagine, this is a parent's nightmare. The whole process of getting all hospital bills covered by Genki was so seamless that as a mom, I felt so secured in knowing that we have a trusted partner in our healthcare. Their direct to hospital payment is so wonderful we didn't have to pay for anything or prepare any documents for reimbursement. It was one less thing to worry about during the whole ordeal....

December 2023 by Christine in Indonesia

I've been a Genki Explorer for about a year after becoming a nomad in September 2021. I signed up in March 2023 and have been very pleased with my experience, especially after having a medical emergency this summer! The information is accessible, payments are affordable, and the staff is extremely responsive and patient with questions - much unlike the insurance industry in the USA. Thinking now about becoming a Resident as I figure out the next stage in my life. Mehrdad was so kind and helpful in walking me through my options. Totally recommend Genki for folks who plan to live an international life.

November 2023 by Ayofemi from USA

I had an accident in Indonesia and broke my Fibula bone, went straight to the hospital and my partner contacted our insurance, they were so efficient when the hospital asked for a letter of guarantee costs from Genki. The first contact we made they informed my wife straight away saying don't worry we'll cover all costs. I went through surgery and it was a success, still recovering. After my second follow up at the hospital I had to pay myself and claimed to Genki so still waiting for it as I had to do the last X-ray. It was great experience so far!

August 2023 by Daniel in Indonesia

I used Genki for 5 months while travelling south-east Asia. I had a great experience with the assistance, they answer very quickly every time. I got injured once in Indonesia and after I sent all the documents, I got the money back in less than 2 weeks. I recommend this insurance for sure!!

February 2023 by Marella from Honduras

We can not complain about this insurance. I used it in the Philippines when I went straight to a clinic and asked for a reimburse later (all went well!) and my husband used it in Kuala Lumpur. In his case, he contact Genki before going to the clinic where he had to take a MR and the insurance paid for everything in advance. The assistance was good and it worked so we do recommend Genki :)

December 2022 by Camila from Brazil

Bought the insurance mid the way through a travel round Asia after my full service insurance ran out. Much better terms than Safetywing and covered by European law so with a lot more protection if it goes wrong. Terms were very reasonable and cover motorbike riding with a licence. Had to claim for two doctor visits. Went to Bumrungrad hospital in Thailand which the most premium private hospital. No pre approval needed. Sent my documents to claim afterwards and they paid out in days with no fuss. Even though they quoted weeks on the website.

July 2024 by Geoffrey from United Kingdom